Information about COVID-19

Read the latest about the COVID-19 situation in Särkänniemi.

Last updated 28 April 2020

Särkänniemi is following the development of COVID-19 closely, and our most important priority is the safety of our employees and visitors.

As a consequence of recent guidelines and restrictions from the Finnish government in relation to COVID-19, Särkänniemi is closed until further notice. We are staying continuously updated and hope to welcome our guests as soon as possible.

As soon as we get a green light to open, we will inform our customers about it. We also hope to continue our summer opening hours until the end of September 2020.

We have extended our due dates for summer tickets 2020

Have you already bought tickets for Särkänniemi’s summer of 2020? Don’t worry, because we have extended the previous due dates for all summer tickets. You do not have to do anything about them so just sit back and enjoy the ride, so to speak.

Passes, single tickets, game and treat vouchers

All passes, single tickets, and game and treat vouchers are valid until the 30th of June 2021. These ticket products can be used as soon as the amusement park opens during the summer of 2020, or during our winter season events, such as the Creepy Carnival 2020, or during the beginning of summer season 2021.

Season cards

All Season cards for 2020 are also automatically valid for the whole summer season of 2021. You can also use your Season card to visit the Creepy Carnival event in October 2020 and visit our winter season attractions (Aquarium, Planetarium, Näsinneula Observation Tower) as many times as you like during this time.

Gift cards

All Särkänniemi Gift cards (which would have expired from the 1st of May 2020 onwards) have been automatically extended to be valid until the 30th of September 2020.

Refund policy

If you do not wish to keep your tickets for next year, you can apply for a refund for your unused Särkänniemi tickets. However, we would appreciate if you kept your tickets. Your support means a lot to us, and helps to ensure that we can offer our customers thrilling adventures also in the future.

To apply for a refund, you need to print out this form (only in Finnish), choose whether you want the refund as a gift card (valid until the 30th of June 2021) or as money, and send it to us with your unused Särkänniemi tickets as well as a receipt. The address is: Palvelutoimisto, Tampereen Särkänniemi Oy, 33230 Tampere. Send your form to us at the latest of 30th of June 2020.

We unfortunately have major delays (up to 3 months) in the refund processing because all of Särkänniemi’s staff is being laid off temporarily beginning from the 4th of May 2020. Please also notice that there will be a handling fee of 4.50 € for each refund.

Customer service

Unfortunately due to our staff being laid off, our customer service resources are minimal, and our customer service is not able to answer any phone calls at the moment. Please send an e-mail to the following address: asiakaspalvelu@sarkanniemi.fi. We will try to get back to you in a week’s time. Thank you for your patience.

Edellinen Seuraava