Takaisin

Information about Summer Season 2020

Särkänniemi will open on the 13th of June 2020.

Last updated 9 June 2020.

Särkänniemi Theme Park is open to a limited number of guests

Särkänniemi Theme Park is open for limited customer capacity. Please see our opening hours.

Särkänniemi Theme Park, Doghill Fairytale Farm are open from 13.6.2020 and Näsinneula Observation Tower from 11.7.2020 under safe and responsible conditions and at a limited capacity.

Safety and responsibility are vitally important to us. Our daily capacity is limited to half of the normal amount.

Please note that entrance to the park is not free of charge during summer 2020. All guests over 3 years old will be required to buy at least an Entrance Ticket (8,90€).

A reservation is required in addition to the ticket

Follow these instructions before arrival to the park:

  1. Buy tickets in advance at the Särkänniemi Online Store or at your nearest K-Citymarket. All guests older than 3 years old require a ticket to enter the park. If you don’t want to buy a Pass, you have the option of buying an Entrance Ticket that includes a single ride experience.
  2. Reserve your spot through our Reservation System.
  3. Read the guest Safety Instructions.
  4. Arrive on the day of your reservation and enjoy your day at the park!

 

We hope all guests buy their tickets in advance. Reservation for a specific date must be made in advance as well to ensure that no one will be denied entry to the park while the limitations are in place. You can buy tickets from the Särkänniemi Online Store. Passes are also sold in all K-Citymarket locations.

It is also possible to make a reservation at the time of arrival at the ticket sales when there is still daily capacity left.

We want to ensure the safety stipulations are followed in all circumstances, and make sure that at least all those who have bought a Pass in advance will be allowed to enter the park. While the limitations are in effect, at least an Entrance Ticket (8,90€) is required from all guests to enter the park. The Entrance Ticket includes a single ride experience. Children under 3 years old do not need an Entrance Ticket, but a spot must be reserved for them through the online reservation system regardless.

All tickets will mainly be sold in advance, but if the park is not full, tickets will also be sold at the entrance gates.

Särkänniemi Theme Park has provided its guests with Safety instructions to ensure a safe day at the park. These new safety procedures are also heavily emphasized in our employee orientation. The guidelines cover safe distancing while in line for a ride or at a restaurant, hygiene and sanitation procedures, and they mandate that guests may only visit Särkänniemi Theme Park in perfect health.

Frequently Asked Questions (FAQ)

When will Särkänniemi Theme Park open?

Särkänniemi Theme Park, the Aquarium and Doghill Fairytale Farm opened on 13.6.2020. The Näsinneula Tower observation deck openedon 11.7.2020. Planetarium will remain closed for the time being.

The lower capacity is designed to enable proper distancing while enjoying your day at the park. However, a few rides (Rapids Ride and Trombi), playgrounds (Angry Birds Land Adventure Course and Drakkula’s Castle), and some restaurants and shops must remain closed for the time being. We apologize for any inconvenience this may cause.

What are the opening hours during summer 2020?

Please check up-to-date opening hours from the Opening Hours page.

Is entrance to the park free of charge during summer 2020?

No. All guests older than 3 years old are required to buy at least an Entrance Ticket (8,90€). All guests with a Särkänniemi Pass, a Rides Pass or a Season Card do not have to buy an entrance ticket.

Please note that tickets to the Doghill Fairytale Farm or the Aquarium do not provide entrance to the theme park area.

What kind of ticket is required to enter the Doghill Fairytale Farm?

If you only want to visit the Doghill Fairytale Farm, you only need to buy a Doghill ticket and visit on a day of your choosing within opening hours.

If you want to enter the theme park area but do not want to go on any rides, you will also need to buy the Entrance Ticket. You will also have to make a reservation for that specific day in advance through the online reservation system.

The most convenient way to visit Särkänniemi Theme Park is with the Särkänniemi Pass, which covers entrance, all rides (height restrictions apply), the Dog Hill Fairytale Farm, and the Aquarium. Remember that even with the Särkänniemi Pass a reservation to the park must be made in advance through the online reservation system.

All children under 3 years old do not require a ticket to visit Doghill or the rest of Särkänniemi, but if they want to visit the theme park area, a reservation must be made for them in advance through the online reservation system.

How do you make sure that visiting the park is safe during summer 2020?

Safety is the most important thing to us, and we have prepared for these special circumstances caused by the corona virus all through spring. We have compiled instructions for our guest on how to enjoy a safe day at the park, and all the new safety measures are an integral part of employee orientation. The guidelines cover safe distancing from other customers while in line for a ride or at a restaurant, hygiene and sanitation procedures, and they mandate that guests may only visit Särkänniemi Theme Park in perfect health. We kindly ask all guests to follow these instructions to ensure a safe day for everyone and prevent the risk of contagion in the park.

I have bought a Pass/Season Card in advance. Do I still have to make a reservation for the day of my visit?

Yes. All guests are required to make a reservation in advance to visit Särkänniemi Theme Park. Guests with Season Cards must make a reservation for each and every day of visit.

Does making a reservation cost anything?

The reservation itself does not cost anything, but you are required to buy a separate ticket to enter the park. Tickets are sold at the Särkänniemi Online Store and at all K-Citymarket locations. While the restrictions are in place, at least an Entrance Ticket (8,90€) is required to enter the park. The Entrance Ticket includes a single ride experience.

Do children younger than 3 years old require a ticket or a reservation?

Children under 3 years old do not require a ticket. However, a reservation must be made for them too through the reservation system.

Is there a limit to number of visits per customer in the reservation system? Will all dates be available for reservation right away?

There are no limitations for the number of visits, but every visit requires a ticket for each guest. The dates are not all available right away. Instead they become available gradually in a few batches.

How are you planning to stop reservations made “just in case”? How will you make sure that people actually show up?

We will monitor the reservation system actively and deal with each infringement individually. We encourage all guests to cancel their reservations if they’re unable to actually visit the park, for example due to health reasons. The reservation can also be cancelled at the last minute so that others can reserve that spot.

Can a parent of a Season Card holder enter the park for free as a guardian?

During the dates reserved for Season Card holders (11.-12.6.2020), one adult is allowed to enter the park free of charge with the Season Card holder. During the regular summer season dates, starting from 13.6.2020, even a guardian of a Season Card holder must buy a ticket (at least an Entrance Ticket 8,90€) to enter the park.

During the previous summers, it has been possible to buy a cheaper Pass at the park for the following day. Is this possible during summer 2020?

Unfortunately, no. We have given up this practice this summer to limit guest capacity.

How long will the summer 2020 restrictions last?

We are reducing the restrictions as the authorities let us do so. Unfortunately, it is impossible to say how long the restriction will apply. No one knows at the moment how the corona virus epidemic will play out in Finland, and what the long term effects will be. It is still possible that Särkänniemi Theme Park must close down in the middle of the summer if the epidemic suddenly gets worse. We have no other choice but to respect the regulations.

The opening of the park will be handled as safely and carefully as possible so that Särkänniemi Theme Park will not be responsible for increasing the number of infections. We hope the restrictions can be lifted during the summer. Please read the Safety Instructions very carefully.

According to the policy laid out by the Finnish Government on 22.4.2020, all public events of more than 500 people have been cancelled until 31.7.2020. Does this affect Särkänniemi Theme Park?

The government and the Regional State Administrative Agency have decided that these limitations do not apply to theme parks. However, no events of 500 people or more can be organized within the theme parks either. Särkänniemi Theme Park will open, but all concerts and stage shows have been cancelled through June and July.

Will the Särkänniemi Happy Hours event be organized in August 2020? Can I access the event with a Season Card?

As far as we are able to tell, the Särkänniemi Happy Hours theme park festival will take place on Friday 14.8.2020. However, official decrees may change the situation. We will inform our guests of all cancellations on social media and on our website.

As we’ve stated before, the Season Card does not allow entrance to the Särkänniemi Happy Hours event or the rides. A Season Card holder must buy a Happy Hours Pass or a Särkänniemi Pass (over 120 cm) for the event.

Will there be any concerts or events at Särkänniemi Theme Park this summer?

As of now, all concerts and events have been cancelled, with the exception of Särkänniemi Happy Hours Festival in August.

Can I currently buy products at the Särkänniemi Online Store?

Yes. We will process and ship all orders as they come. Please note that all orders can be picked up from the Särkänniemi ticket sales counters starting from 13.6. Group order pick-ups can be arranged individually. Contact asiakaspalvelu@sarkanniemi.fi to arrange your group order pick-up.

Does the prolonged validity period only apply to Season Cards that have already been bought? Or does it also apply to new Season Card purchases? Where can I buy a Season Card?

The prolonged validity period applies to all Season Cards, even new purchases. Read more here about Season Cards.

I bought an under 120 cm Pass for my child in advance, but I think they might be taller than 120 cm next summer. What should I do?

This happens all the time, even during regular summers, because often children grow very fast. You can exchange the Pass conveniently at the Särkänniemi Theme Park ticket sales counters as long as the Pass hasn’t been used. The Pass is deemed used when a specific date has been written on it and it has been attached to the child’s wrist. Please hold on to your order confirmation to expedite the process. The exchange from an under 120 cm pass to an over 120 cm pass only costs an additional 5€.

Make the exchange as soon as you arrive at the Särkänniemi Theme Park to make your fun-filled day as convenient as possible.

I will visit Särkänniemi Theme Park with a disabled person. Do I have to buy an Entrance Ticket? How can I buy a pass for the person I’m accompanying?

All of our regular procedures for people accompanying a disabled person apply during summer 2020, and the assistant does not have to pay for an Entrance Ticket. Please pick up an assistants pass at the Särkänniemi ticket sales counters. Buy a ticket or a Pass for the person you’re assisting in the Särkänniemi Online Store or at any K-Citymarket location, and make a reservation for yourself and the assisted person through the reservation system.

An assistant accompanying a person who is disabled, intellectually disabled or has sight or hearing difficulties is entitled to a complimentary assistant pass, and is allowed to accompany the assisted person to all rides and attractions. The person in need of assistance must have an Entrance Ticket, a Pass or some other available ticket. The assistant must be at least 15 years old. Please ask for the assistant pass at the Särkänniemi ticket sales counters. The person in need of assistance must accompany the assistant to the ticket sales.

If you wish to visit Särkänniemi Theme Park repeatedly (for example, if the assisted person has a Season Card), we can provide a permanent assistant pass so you won’t have to get a pass each time you visit. The permanent assistant passes can only be acquired at the Näsinneula ticket sales counter in the lobby of the observation tower.

To get an assistant pass, you must provide proof for need for assistance, for example, an EU Disability Card with the classification A. We follow the same procedure for children with autism and dysphasia.

Validity period for all tickets for summer 2020 have been extended

Särkänniemi Theme Park was originally supposed to open on 1.5.2020, but opening was postponed due to the corona virus situation. Särkänniemi Theme Park will open on 13.6. We are examining the possibility of extending the opening period of the park to the end of September in order to make up for the lost days of early summer.

We fully understand the frustration this period has caused to so many people. This is why we want to make buying and using our tickets as convenient as possible.

If you have already bought a ticket for summer 2020, you do not have to worry. The validity period of tickets have been extended in the following manner:

Passes, Tickets, and Games and Treat Vouchers

Passes, Tickets, and Games and Treat Vouchers are valid during the summer season 2020, the end-of-year season (for example, the Creepy Carnival 2020), and also next year up to 30.6.2021. Our plan is to open the park on 1.5.2021 next summer. This will give you two whole months next year to use your tickets!

Season Cards

All summer 2020 Season Cards are valid until the end of summer 2021, which means that they will also include unlimited visits to all the winter season attractions (Aquarium, Planetarium, Näsinneula Observation Tower) and the end-of-year season 2020 (for example, the Creepy Carnival).

Please note that the Season Card is not valid for the Särkänniemi Happy Hours event or the rides on Friday 14.8.2020. This event, meant for people 18 years and older, requires a Happy Hours Pass or a Särkänniemi Pass (over 120cm). This event is closed to all persons under 18.

Gift Cards

Validity of all gift cards (with expiration dates of 1.3.2020 or later) have been extended automatically until 30.9.2020.

None of the aforementioned sections require any special actions from you, instead you can visit Särkänniemi Theme Park conveniently as soon as you have the time.

 Following these procedures helps us ensure that when the park opens we are able to provide the unique experiences we are known for to you and the rest of our guests.

Refunds

Sometimes situations arise where it is difficult to plan ahead. It is possible to apply for refunds for all tickets you have bought in advance. Refunds for summer 2020 products can be applied for up to 30.6.2020.

Refund Options

Gift Card

The primary option for refunds is the Särkänniemi Gift Card, which will be valid until 30.6.2021. The Gift Card can be used at all park shops and the Näsinneula Restaurant.

When applying for a refund, you must present a receipt and mail the purchased products to us with a form which can be downloaded and printed from our website.

Money Refund

You can also apply for a money refund for all purchased products. When applying for a money refund, you must present a receipt and mail the purchased products to us with a form, which can be downloaded and printed from our website. A handling fee of 4,50€ per order will be deducted from the refund.

Print the refund form (only in Finnish), mail the form and the refundable products and the proper receipts to: Palvelutoimisto, Tampereen Särkänniemi Oy, 33230 Tampere. We will process all application in the order they arrive, so there might be delays in the process.

Customer Service

We serve our customers through the e-mail address asiakaspalvelu@sarkanniemi.fi. All messages will be answered in the order they arrive. We seek to reply all messages within a week.

Edellinen Seuraava