Force Majeure

Särkänniemi may be forced to close rides or make changes to its programme in the event of poor weather conditions and technical difficulties. Purchased ticket products may not be exchanged or refunded.

Meeting Place and Public Announcements

Announcements are made from the Main Entrance Info Point or from the First Aid Station. The meeting point near the Main Entrance Info Point is a good place to arrange to meet. It is recommended to decide in advance what to do if someone gets lost.

Information Stickers for Small Children

Our information sticker for small children will assist to return a lost child to their family. Stickers are available free of charge from ticket sales. Write your child´s name and your contact details on the sticker.

Smoke-Free Zone

Smoking is only permitted in designated areas. Queues, indoor facilities, games awnings, Doghill Fairytale Farm is all smoke-free.

Cleanliness

Please put your litter in the bins to keep the park clean and ensure a pleasant visit for everyone!

Alcoholic Beverages

Bringing alcoholic beverages to Särkänniemi is not allowed.

Dogs

Dogs are allowed to be brought to Särkänniemi if they are on a leash. Please, keep in mind the other amusement park goers when walking your pet. Dogs, except for guide dogs, are not to be taken to restaurants, Aquarium, Planetarium or to Doghill Fairytale Farm.

We cannot compromise on the height restrictions for rides. Check your height before joining the queue to avoid disappointment. Safety barriers may restrict access for larger people.

If you are pregnant or have a cardiac or musculo-sceletal disorder, we strongly recommend you do not use the wildest rides. If you suspect that the ride may pose a risk to your health, please do not use it. Safety barriers may restrict access for larger people.

Accessibility

There is an unobstructed entrance to Planetarium via a ramp that is located on the right-hand side of Näsinneula Observation Tower. The Aquarium is located in two floors and there is no ramp or elevator to the bottom floor. There is an elevator up to Näsinneula Observation Tower. There is a chair lift to Restaurant Näsinneula from the observation deck. Please contact the staff. The entrance to Doghill Fairytale Farm is unobstructed.

There is an unobstructed entrance to most of the rides, but wheelchair users need help from an assistant to get into the wagons and they also need to be able to sit. The accessible rides are: Tornado, Troika, Candy Carousel, Crazy Bus, Rapids Ride and Pavilion Carousel. There are a few rides where the customers need to be able to walk in case of evacuation, for example. These rides are: Auto Racing, Log River, Trombi, MotoGee, Surge, and Hype.

EU Disability Card

The EU Disability Card has been taken into use in Finland in June 2018. Särkänniemi is happy to be a part of supporting the use of the EU Disability Card.

The owner of an EU Disability Card can bring an assistant or a support person with them to Särkänniemi free of charge, when the card is marked with the symbol A (assistant).

A paying disabled customer gets an assistant permit that can be used to enter the rides and attractions. EU Disability card works as a way to verify the need for assistance. The need for assistance can also be verified using own words if the person is mobility-impaired, visual-impaired, hearing-impaired, intellectually disabled, autistic or has a specific language impairment (SLI).

The customer in need of an assistance has to had paid for their own ticket. In principle, the assistant permit can be given to only one assistant. The assistant has to be at least 15 years of age. The assistant has to be capable of working as an assistant.

You can inquire the assistant permit at our ticket sales. The assistant has to be present when getting the assistant permit. In case of Season Card and other seasonal products we can give an assistant permit that is valid for a longer period of time. This permit can only be collected at the information point at Näsinneula.

Unobstructed toilets are available

Unobstructed toilets are located on the first floor of Näsinneula Observation Tower as well as at the observation floor, at the main gate of Doghill, at Pelitori Game Square, at Highway Area and at Snacks & Drinks view deck as well.

Unobstructed parking

Unobstructed parking is available near Särkänniemi Main Gate. The staff will help you with finding a parking spot. Parking at Särkänniemi is free of charge for the holders of the parking card for people with disabilities (normal price 15 €/day/vehicle).

Unobstructed viewing area for wheelchairs at concerts

There are multiple outdoor concerts and other events through the summer season arranged at Särkänniemi Stage. Customers using wheelchairs can get first row seats right in front of the stage to enjoy the show. Our staff will help wheelchair users at the Planetarium to find a spot.

The whole staff is committed to serve customers with special needs the best way possible

Särkänniemi Theme Park wants to serve customers with special needs the best way possible. Please contact us if you find something we could do better. We are eager to develop our services to be more accessible.

Regular cameras and smartphones are not to be taken on the rides. Särkänniemi does not assume responsibility for belongings lost or broken on the rides. If the customer has a GoPro camera or other similar type of camera that is firmly attached to a helmet or harness, it is possible to ask for a special permit for using this camera in the rides from the supervising ride attendant.

You cannot use a normal helmet camera attached to your head only by a strap in rides that go head down e.g. Hype, Tornado, Trombi and High Voltage. It is possible to use a harness camera or a camera that is fastened from under the chin in all rides. The ride attendants can call the supervising ride attendant on location for every ride to check the camera and whether it is fastened safely.