Last updated 7.1.2021.
Näsinneula and Aquarium are open under safe and responsible conditions
Näsinneula and Aquarium are open as the restrictions allow under safe and responsible conditions. Please see our opening hours.
Näsinneula Observation Tower allows a maximum of 30 customers at a time. The Observation Tower operates under restaurant restrictions due to Neula Sky Cafe. Aquarium is open and allows a maximum of 10 customers at a time.
While you can spend time in close proximity to your family members, proper distancing to other guests must be observed. Please allow enough space to the person standing in front of you in the queue and avoid crowded spaces. Attractions have maximum capacities. Please be prepared to queue in case the attraction is crowded.
We recommend that customers use face masks or respirators in Särkänniemi.
Places for washing hands and dispensing hand sanitizer have been added to Näsinneula building. Always wash your hands after touching your face, and before and after eating. Our employees ensure proper hygiene by cleaning and disinfecting surfaces multiple times a day. The surfaces most frequently touched by customers are also coated with a photocatalytic coating that destroys viruses and bacteria.
Please only visit Särkänniemi Theme Park in perfect health. Our employees will also only work in perfect health.
Restaurant Näsinneula serves customers with enhanced safety measures
Restaurant Näsinneula serves customers in accordance with official instructions. We recommend that you make reservation in advance to secure your table at the restaurant at your preferred time. Call +358 207 130 234 orsend a message to firstname.lastname@example.org.
We have put in place special restrictions and hygiene procedures to ensure the safety and comfort of both our customers and staff.
Upon arrival to our restaurant, please wash your hands thoroughly. Toilets can be found on the observation floor of Näsinneula Observation Tower at the entrance of the restaurant. The restaurant staff makes sure to follow hygiene and safety procedures during food preparation and serving. There are bottles of hand sanitizer available throughout the restaurant for the customers and staff to use. The restaurant is cleaned with enhanced hygiene procedures.
We only come to the restaurant when healthy and wish the customers will do the same. You are warmly welcomed: it is safe to visit us!
Validity period for all tickets for 2020 have been extended
All Passes, Tickets, and Games and Treat Vouchers for summer 2020 are valid up to 30.6.2021.
Pre-purchased Christmas Passes are also valid until June 30th 2021. The Christmas Pass can be used as Särkänniemi Pass as it is during the summer season. With Särkänniemi Pass you can use all the Theme Park rides (there are some height restrictions) in addition to Doghill, Aquarium and Näsinneula Observation Tower.
If you have purchased the Hot Christmas Drinks & Ginger Breads voucher for Doghill Christmas in advance, you can exchange it at the Särkänniemi ticket sales for a 4-euro Treat Voucher, which is valid until June 30th 2021 at all Särkänniemi shops.
All summer 2020 Season Cards are valid until the end of summer 2021, which means that they will also include unlimited visits to all the winter season attractions (Aquarium and Näsinneula Observation Tower).
Exchange for a gift card
If you are not able to use the tickets purchased for Doghill Christmas by the end of next June, you can request to exchange the tickets for a gift card of equal value, which is valid for 12 months from the date of exchange.
Please make an exchange request using the customer return form here by 31st of January 2021. Mail the form together with the tickets or passes you wish to return together with the receipt to: Palvelutoimisto, Tampereen Särkänniemi Oy, 33230 Tampere.
Refunding of Doghill Christmas tickets ended on the 31st of December 2020.
We serve our customers through the e-mail address email@example.com. All messages will be answered in the order they arrive. We seek to reply all messages within a week.