Ticket products ordered online can be picked up from any open ticket sales office or ticket machine at Särkänniemi. Online orders can be picked up earliest thirty minutes from placing the order.
During the summer season when the rides are open, the tickets are sold at the main gate and at the information point located at Näsinneula Observation Tower lobby. Tickets are also sold inside the park at Tukkifoto (located next to Log River). Please note that you can't use this ticket sales office without having to pay for the park entrance fee. During the winter season you can buy tickets at the information point located at Näsinneula Observation Tower lobby.
The products can be picked up until the end of their validation. When picking up the products you should have the order confirmation e-mail either printed out or available so that you can show it from the screen of your phone, for example. Please download the photos attached to the e-mail so that the QR code is visible. If you can't show the order confirmation, you should tell the order number and show your ID.