Tickets from the online store
Products can be ordered from the online store and delivered either by mail, in which case the normal delivery period is usually 4-7 business days (in the case of season card, around 7 days), or you can pick up the products from Särkänniemi ticket sales on the day of the visit.
Some of the products can only be delivered by mail (e.g. Season Card and Gift Card). In this case you can't select pick up as the delivery method. Some of the products can only be picked up and in this case you can't choose mail as the delivery method.
Online ticket pick up
Ticket products ordered online can be picked up from any open ticket sales office or ticket machine at Särkänniemi. Online orders can be picked up earliest thirty minutes from placing the order.
During the summer season when the rides are open, the tickets are sold at the main gate and at the information point located at Näsinneula Observation Tower lobby. Tickets are also sold inside the park at Tukkifoto (located next to Log River). Please note that you can't use this ticket sales office without having to pay for the park entrance fee. During the winter season you can buy tickets at the information point located at Näsinneula Observation Tower lobby.
The products can be picked up until the end of their validation. When picking up the products you should have the order confirmation e-mail either printed out or available so that you can show it from the screen of your phone, for example. Please download the photos attached to the e-mail so that the QR code is visible. If you can't show the order confirmation, you should tell the order number and show your ID.
After the purchase you get an order confirmation to your e-mail. If you didn't get the confirmation after the purchase and you are a registered customer, you can see the order by logging in to your customer account from the login button located on the top of the page.
If you are not a registered customer and you didn't get the order confirmation from the online store or through Verifone, you can contact our customer service at:
Tel. (+358) 207 130 200
You can use Edenred, ePassi and Smartum culture benefits at Särkänniemi only when paying for the separate entrance tickets to Näsinneula Observation Tower, Doghill Fairytale Farm or Aquarium. Passes cannot be purchased using the culture benefits as they include rides and amusement parks are not accepted in the culture benefits program by the Finnish law.
Doghill Christmas ticket or Doghill Christmas Pass can be purchased using the culture benefits as these don't include rides.
You can only use culture benefits on the spot at Särkänniemi.
How to pay
At the Särkänniemi shops and ticket booths you can pay with the most common bank and credit cards (Visa, Diners Club, American Express, Mastercard), Visa Electron and MobilePay. Our sales points have chip card readers.
There is an ATM located at the Näsinneula Observation Tower lobby. For Särkänniemi online store purchases, please see the online store terms and conditions.
The tickets ordered from our online store, on spot at Särkänniemi or from our retailers are non-refundable and non-exchangeable.
All the fun with one card!
Season Card is a personal card with photo attached, that gives you the access to all the rides (within safety limitations) and attractions (Näsinneula Observation Tower, Doghill Fairytale Farm and Aquarium) within the opening hours. Season Card is valid during the summer season 29.4.–23.9.2023.
You can use the Digi Card immediately after purchasing it on our website. In addition you can purchase a traditional plastic card. In case of purchasing the plastic card, the card will be delivered to your home by mail. The delivery is free of charge, which is why when paying the order the delivery method is stated as email (free of charge), even though the plastic card is delivered by traditional mail. Order handling time is about 4–7 business days + normal mail delivery time. You can use the Digi Card immediately also in the case of purchasing the plastic card.
Please show the Digi Card on your smart device at the gate and when visiting rides or attractions. You can also print out the Digi Card. If you wish to use the Digi Card printed out by yourself, please pay attention that the QR code is readable throughout your visit to Särkänniemi. The QR code is connected to your name and photo that are visible on the QR code reader. Misuse will result in invalidation of the card.
Attention! The Season Card photo will be downloaded by yourself. The photo needs to be clear close-up potrait and the person needs to be identifiable. No hats or sunglasses can be worn. Please also check the spelling of your name. The photo or the name cannot be changed after purchase! If you cannot be identified from the photo, the Season Card will not be accepted at the rides or attractions.Season Card